Frequently Asked Questions

Please read our FAQ before sending us a message.

What can I return?

You may return most new, unopened items sold and fulfilled by BelMachann within 30 days of delivery for a full refund. During the holidays, items shipped by BelMachann between November 1st and December 31st can be returned until January 31st.

When will I get my refund?

Usually in about 2-3 weeks. Most refunds are fully refunded in 3-5 days after we receive and process your return.

What are the delivery charges?

When a buyer purchases your products, BelMachann applies the flat per-shipment rate and the appropriate per-weight or per-item shipping rate for the order. Weight-based example: … BelMachann calculates the total shipping charge to the customer as follows: $4.00 + $0.50 x (25 lb. + 1 lb.) = $17.00.

Which payment methods do you accept?

American Express, Mastercard, Visa, Paypal, Stripe

How long will delivery take?

Once your order has been processed, you will receive a link where you can track your package.

Do you deliver outside of the United States?

We offer international shipping, wherever FedEx and USPS delivers at a reasonable rate.

Do vendors have to be based in the United States?

Vendors must be based in the United States or Canada.

What is your return and shipping policy?

You can return many items sold on BelMachann. When you return an item, you may see different return options depending on the seller, item, or reason for return.